Is being “cheaper” good for Morrisons?

As a consumer, we encounter design and user experience – offline and online – in some form or the other everyday. One such form are the supermarkets brands that play a huge part in our lives on a day-to-day basis. With the recent growing popularity of German owned supermarket chains – LIDL and ALDI, the British chains have had to re-think their brand strategy and positioning in order to win the battle of supermarkets.

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The Morrisons flyer (shown above) slipped through my doormat this morning and as I was just about to toss it in the junk mail pile, something caught my eye and tempted me to give the flyer a bit of a thought. It was their strapline – “I’m your new look cheaper Morrisons”. I couldn’t help but look up the rational behind using the word “cheaper” in their brand communications. Surely, using a word as strong as “cheap” could have negative connotations.

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The influence of consistency in brand identity

I recently shopped with http://www.waitrose.com for my grocery shopping and opted for their myWaitrose loyalty programme. Few days later, I received my very own myWaitrose card along with a booklet and I just couldn’t resist sharing their lovely communication pack.

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There are a lot of reasons I feel attached to this brand, however first let me take you through some of the words that have been used in the letter that instantly connect me as a customer/user with their values. “Rewarding”, “Convenient”, “Member-only benefits”, “Get things for free”, “Save money”, “Attach a fob to your keys for extra convenience” and “It’s much more than just a loyalty scheme”.

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